How do I fix a failed transaction?
Log into your WellPaid account and ensure your financial accounts are connected or have sufficient balance. Receiving money from someone else? The sender will have an alert to retry the transfer when ready.
Is WellPaid only for US adults?
Yes. While we support business owners or any person in the US with a social security number 18 years old or older, we cannot yet serve minors or connect to banks outside of the US yet.
I can't connect my bank or card. Help?
If you are sure you are typing in the email and password correctly (not using face ID), then please let us know, and we'll see if we can help. Unfortunately, while Plaid helps us to connect to most banks in the US, they do not have 100% coverage.
What is an automated transfer?
Automated bill splitting can either be on a fixed schedule or after the bill is paid. 'Fixed Monthly' requests transfer a predetermined amount on a fixed date with the option to send the remainder or deduct the remainder at the end of the month. (i.e., Sally sends Ron $10 for a bill on the 1st of the month. If her half of the bill turned out to be $15 after the bill was paid, she can send the remaining $5 at month end.) If you split bills 'After Bill is Paid', this means when a connected account is charged by the selected merchant, the split that others owe you is automatically calculated and transferred to pay you back. (i.e., if Ron agrees to pay 50% of the phone bill to Sally for the family plan, then any time Sally is charged by the phone company, Ron will transfer 50% of the total to Sally.)
Who is Astra Finance, Plaid, and Dwolla?
WellPaid partners with Astra and Plaid to securely connect to your cards and banks. We work also with Dwolla to help enable bank transfers between your accounts or with others.
Can I split a bill with someone not on WellPaid?
When you send a request to someone not on the platform, we invite that person to join. For everyone's protection, we ask users to first validate their connection before they can send transfers.
What happens if my balance is low?
WellPaid does not want to overdraw your account and cause a overdraft fees, so if we think your recurring transfers will overdraw your account, we'll let you know and pause the transfer. Please know that while we have rule that uses your account balance from the night before to signal if your balance will go negative, we cannot predict if large transactions were made that day that take your account negative.
Can I split a pending charge?
Right now, no. WellPaid waits for charges to fully settle and leave your account before splitting with others. Transaction amounts and even merchant names continue to shift until they are fully pulled out of your account.
Why do you need so much detail on signup?
WellPaid takes security very seriously. We apologize for all the verifications, but we refuse to let the fraudsters head to Disneyland using your hard-earned money. We therefore ensure we know we're speaking to the real you, that you have control of the account you are connecting, and we have a means of reaching you if something looks unusual.
What do you do with my data?
Your personally identifiable information is yours and yours alone. We do NOT share your personal data or anything about you specifically to advertisers or the services you use/share. We do let people be searchable if someone types in your full email and phone number, but then you have the right to reject the connection.
Am I allowed to share my service?
WellPaid is a bill organizer and transfer service. While we provide some guidance from merchants on the New Services page, we do not inspect, monitor, or report individual sharing to anyone. That said, we ask you to please share responsibly as per the Terms of Service with each service provider. Remember that content providers need to feed their families too!
Can I get my transfer back?
It depends. If you sent a transfer within the last 12 hours, we are likely able to stop the transfer and have it sent back to you. Please contact customer service and let us know which transfer you'd like to stop. If the transfer was sent more than 12 hours ago, you can always request the other person to send your money back. If they don't respond or are unwilling, please let us know anyways. We cannot force the recipient to return the money, but if we detect foul play, we absolutely can ban people from the platform and inform the authorities who might be able to help.
What does WellPaid cost?
While WellPaid builds out a few new features in beta, the service is free. Organizing your accounts, tracking your bills, and moving money between your accounts will ALWAYS be free. Eventually, we will need to eat and will charge a small monthly fee to automate transfers and share bills with others. We hope you understand and love us anyways.